Question 1

Where are you located?

Accepted Answer

All collections are from 118 Caringbah Road, Caringbah South 2229

Question 2

How do I place an order?

Accepted Answer

Simply complete the online order form and we will get back to you within 2 business days via email. For any last minute order/smaller items please contact me via my Instagram @crumbcoat_syd

Question 3

How far in advance do I need to order my cake?

Accepted Answer

We recommend giving 3 weeks notice, however, for any last minute orders please send me a direct message on Instagram @crumb_coatsyd (instagram.com/crumb_coatsyd)

Question 4

Do you deliver?

Accepted Answer

All orders are available for collection only from the following address:
118 Caringbah Road, Caringbah South NSW 2229
We take great care to securely package your order for safe transport. However, please note that we are not responsible for any damage that may occur once the order has left our premises.
For safe transportation, we recommend placing the cake on the passenger footwell or in the boot of your vehicle. On warmer days, please be mindful of the temperature and ensure your car is air-conditioned during transit.
Please note: Deliveries may be considered for corporate events upon request.

Question 5

Do you make gluten-free, vegan, or allergen-free items?

Accepted Answer

Unfortunately not!

Operating in a  kitchen where Gluten is present makes it incredibly challenging to prevent cross-contamination. We simply cannot take that risk.

Question 6

Can I make changes to my order once I have received an invoice?

Accepted Answer

If you would like to make changes to your order, please contact us immediately. If we have not yet started work on the cake, we may still be able to make changes. Depending on the changes requested, you may be sent an additional invoice, and will be advised of this when requesting changes.

Question 7

How and when do I pay for my order?

Accepted Answer

You will be sent a quote for your cake your cake with you when your order is confirmed. If accepted this will automatically generate an invoice. Crumb & Coat requires a 50% non refundable deposit.

We accept payment through bank transfer or Paypal. Cash also accepted.

For any Corporate catering we offer Tyro BYO which allows you to tap on arrival. Tyro BYO accepts contactless payments via Mastercard®, Visa, eftpos, American Express, and digital wallets Apple Pay, Google PayTM, and Samsung Pay.

PIN protected

Receipts available

Frequently Asked Questions